Below you’ll find answers to some of the most common questions you may have regarding our services. If you still can’t find the answer you’re looking for, contact us today!
How much does regular cleaning cost?
When looking for local house cleaning services, it's natural to consider budget, and we're proud to offer affordable, transparent pricing that can accommodate nearly any budget. Our dedicated team collaborates with each client to craft a customized cleaning plan, with the cost varying based on space size and specific cleaning requirements. Additionally, we offer a range of services tailored for different situations and seasons, from thorough spring cleaning to event cleanup, or move-in/move-out services, providing you with a versatile array of options to meet your regular house cleaning needs.
What should I do before Molly Maid arrives?
To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.
Do I need to be home for every cleaning service?
No. Because we work on an 8 a.m. to 5 p.m. schedule, Monday to Friday, most of our customers aren’t home when we arrive. In a majority of these cases, our insured housecleaning professionals are provided with a spare key or garage code.
What if something’s damaged during a service?
At Molly Maid, we treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate.
What do you not clean?
Our professional housecleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.
To ensure we provide your home with the highest quality of care, we don’t typically:
- Clean toys
- Clean the inside of your fireplace
- Wiping cabinets and drawers
- Pick up clutter
- Clean your iron
- Do laundry
- Wash dishes
Do you offer competitive rates?
We’re recognized for being affordable and flexible. Some individual cleaning companies are able to offer lower rates because they don’t cover liability insurance or workers compensation. Molly Maid is proud to provide these benefits that ensure our customers’ peace of mind while still being able to offer competitive rates for our services.
Do your house cleaners accepts tips?
While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can also leave a review on our website or Facebook page. We love hearing that our work is appreciated.
Are you okay with pets being in the home during a cleaning service?
Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.
What if I'm not happy with Molly Maid's work?
With the Neighborly Done Right Promise™, you know that if our house cleaning service doesn’t meet your standards, we’ll make it right. Contact us within 24 hours, and we’ll send a team to re-clean the area you’re not satisfied with for no additional fee.
If you have any additional question(s) not listed above, please contact us.
Jodi R.